Refunds and Returns
If for whatever reason you are dissatisfied with your purchase from our shop, you can return it to Golden Pig within 15 days of receiving the item(s). We will exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges). All returned or exchanged items must be in new condition, unregistered, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Claims for damaged/missing items must be received within two business days of receipt of merchandise.
Refunds on Classes and Vouchers
Classes must be paid for in full before a booking can be confirmed.
Classes are non refundable unless 5 days notice is given, If less than 48hrs notice is given to change a class a $80 administration fee per person will apply, fees will not be refunded for cancellations with less than 12 hours notice or on the day of the class. If you need to cancel or change a class, please call us on (07) 3666 0884.
In our cooking classes, the food is not prepared individually but as a shared feast. Unfortunately, we cannot cater for vegetarians or food intolerances and allergies. Please phone us to discuss the classes most suitable for you.
We endeavour to use the freshest ingredients and from time to time may need to substitute or change a dish if ingredients are unavailable. We apologise if this causes any disappointment.
On rare occasions we may need to cancel a class because of unforeseen circumstances such as accidents, illness or too few bookings. If this occurs there will be the opportunity for a full refund, credit or a transfer to another class.
Gift Voucher Conditions
Gift Vouchers are valid for 1 year and may be used in the retail shop or for a food or wine class.
Gift Vouchers may be transferred to another person but cannot be exchanged for cash.
Vouchers are like theatre tickets - they MUST be presented at the class unless the voucher number has been registered with the online booking.
How to Contact Us For Returns or Refunds
Phone: 07 3666 0884
Email:
oink@goldenpig.com.au
Privacy Policy.
Except as set out in this privacy policy, Golden Pig Cooking School does not disclose or sell your personal information to any third-parties.
We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as Golden Pig Cooking School, and (iii) shall be prohibited from using it for any other purpose.
Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. We will notify you of such an occurrence as described in the "Changes to This Privacy Policy" section below. We reserve the right to disclose your personal information if required or permitted to do so by law.
Security.
Golden Pig takes reasonable steps to preserve the security of cookie and personal information. Golden Pig currently uses 128 bit SSL encryption and if your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
Although Golden Pig strives to protect all information, Golden Pig cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
Website Terms.
Golden Pig Cooking School does not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Golden Pig Cooking School accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.
By booking a cooking class with us you enter a contract with us in which we guarantee to reserve a place/s for you and you guarantee to attend the reserved class. By using our website and booking online you agree to the terms and conditions associated with making class bookings at Golden Pig Cooking School.
